At Echo Zulu Defense, LLC, we respect your privacy and are committed to safeguarding your personal information. This policy outlines the types of information we collect, how we use and protect it, and the rights you have regarding your data when you interact with us, whether through our website, during purchases, or by engaging with our customer service team.
1. INFORMATION WE COLLECT FROM YOU
We collect certain information to provide our services and enhance your experience with us. This includes:
Personal Information:
- Identification Details: Such as your name, email address, phone number, and shipping/billing addresses.
- Purchase History: Transaction details and order information related to the products you purchase from us.
- Regulatory Data: Information required to process suppressor orders and other products regulated by law, such as information for ATF forms.
Browsing and Device Data:
- Device Info: IP address, browser type, and operating system.
- Interaction Data: Pages viewed, browsing history on our website, and timestamped visits.
Communication Records:
- Customer Service Contacts: Emails, phone calls, or chat messages exchanged with our support or sales team.
2. HOW WE USE YOUR DATA
We use the information we collect to operate our business, provide services, and improve your experience:
Order Fulfillment:
- We process your orders, manage accounts, and handle required legal documentation (e.g., ATF forms).
- To ensure payment is completed and your purchases are delivered promptly.
Customer Support and Updates:
- We communicate with you regarding your order status, shipping timelines, and any legal documentation processes.
- We provide customer support through email, phone, or chat, and notify you of changes to products or services you have purchased.
Promotional Content (With Consent):
- With your consent, we may send you promotional emails about new products or offers. You may opt out of receiving these communications at any time.
3. KEEPING YOUR DATA SAFE
We take the protection of your personal information seriously. Here are some of the steps we take to keep it secure:
Encryption:
- Sensitive information, like payment data, is encrypted during transmission using industry-standard SSL (Secure Socket Layer) technology.
Limited Access:
- Only authorized personnel have access to your data, and they are obligated to keep your information confidential.
Payment Security:
- We work with trusted payment processors. Your payment information is never stored on our servers after transactions are completed.
4. COOKIES AND TRACKING
Cookies are small files stored on your device that allow us to recognize your browser and capture certain details about your visit to our website. We use cookies to improve your browsing experience.
Why We Use Cookies:
- Enhanced User Experience: To remember your preferences and shopping cart items.
- Analytics: To collect data that helps us improve website functionality and identify performance trends.
You can choose to disable cookies in your browser settings, but this may affect certain features of our Site.
5. WHEN WE SHARE YOUR INFORMATION
We do not sell your personal information to third parties. However, in certain cases, we share data with trusted partners for specific purposes:
Service Providers:
- We partner with companies to help process payments, deliver products, and host our website. These companies are required to keep your information confidential and only use it for the services they provide to us.
Legal Requirements:
- We may release your information if necessary to comply with the law, respond to legal requests, or protect our rights and the safety of others.
Business Changes:
- In the event of a business transaction such as a merger, acquisition, or sale of assets, your data may be transferred to the new owners.
6. LINKS TO OTHER WEBSITES
Occasionally, our website may include links to third-party websites or services. These external sites have their own privacy policies, and we do not have control over their content or practices. We recommend reviewing their policies before engaging with them.
7. CHILDREN'S PRIVACY
Our services and products are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from someone under 13, we will delete it immediately.
8. HOW LONG WE KEEP YOUR DATA
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including meeting legal obligations, handling disputes, or enforcing our agreements. Once your data is no longer needed, we will securely delete or anonymize it.
9. YOUR DATA RIGHTS
You have the right to control your personal information and how it is used:
Access and Corrections:
- You may request a copy of the personal information we hold about you and request corrections if any information is inaccurate.
Opting Out of Communications:
- You can unsubscribe from promotional emails or text messages by following the instructions provided or by contacting us directly.
Deletion Requests:
- You have the right to request the deletion of your personal data. Please contact us to submit a request, and we will comply in accordance with applicable laws.
10. UPDATES TO THIS POLICY
We may revise this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review it periodically. Continued use of our Site following any updates means you accept the changes.
This policy was last updated on September 26, 2024.
11. HOW TO CONTACT US
If you have any questions about this Privacy Policy or need assistance with your personal data, please reach out to us:
Echo Zulu Defense, LLC
1844 Junction St, STE 3
Sturgis, SD 57785, USA
General Contact: contact@echozuludefense.com
Customer Support and RMA: rma@echozuludefense.com