When investing in a suppressor, peace of mind matters. At Echo Zulu Defense, LLC, we’re proud to offer a Limited Lifetime Warranty that reflects our commitment to quality, craftsmanship, and customer satisfaction. This guide breaks down the key aspects of our warranty to help you understand your rights and responsibilities as an Echo Zulu Defense customer.

What Does the Warranty Cover?

1. Manufacturing Defects

Echo Zulu Defense guarantees that all suppressors are free from defects in materials and workmanship under normal use. If your suppressor is found to have a manufacturing defect:

• We will repair or replace the suppressor at no cost.
• For replacements due to manufacturing defects, we will also cover the cost of the ATF tax stamp required for the new suppressor.

Our manufacturing process is designed to ensure reliability, and we stand by our products for their entire lifetime.

Addressing Non-Manufacturing Issues

We recognize that accidents or mistakes can happen. Echo Zulu Defense offers fair solutions for minor, unintentional misuse or accidental damage under the following terms:

• Case-by-Case Evaluation: We review non-manufacturing claims, including those involving non-specified ammunition or mounts, to ensure fairness.
• Replacement Policy: If the suppressor cannot be repaired, we will replace it free of charge. However, the owner is responsible for the cost of the ATF tax stamp for the replacement suppressor.
• Limitations: To maintain fairness, non-manufacturing claims are limited to one replacement per calendar year.

Maintenance Responsibilities

Proper maintenance is key to keeping your suppressor performing as intended. Owners are responsible for following maintenance guidelines provided by Echo Zulu Defense. Failure to maintain the suppressor properly could result in issues not covered by the warranty.

For assistance with maintenance, visit our Maintenance Page or contact us directly.

Exclusions

Certain situations fall outside the scope of our warranty. These include:

• Gross Misuse or Abuse: Damage caused by severe misuse or intentional failure to follow operational and maintenance guidelines.
• Unauthorized Modifications: Alterations not expressly authorized by Echo Zulu Defense.
• Normal Wear and Tear: Cosmetic or operational changes resulting from standard usage over time.
• Intentional Negligence: Purposeful destruction or negligence that results in damage.
• Non-Transferable Warranty: This warranty is valid only for the original purchaser and cannot be transferred to others.

How to File a Warranty Claim

Filing a warranty claim is straightforward:

1. Contact Us: Email us at rma@echozuludefense.com to obtain a Return Merchandise Authorization (RMA) number. Do not send your suppressor without first receiving an RMA.
2. Submit Required Documentation: Ensure all applicable ATF Forms accompany the suppressor shipment.
3. Review Process: Once received, we will review your claim and provide an update within 10 business days.
4. Repair or Replacement: Approved claims are typically resolved within an additional 10 business days. However, ATF processing times may delay replacements by 30–60 days.

Key Limitations and Legal Information

Limitation of Liability

While we prioritize safety and customer satisfaction, Echo Zulu Defense is not liable for:

• Incidental, indirect, or consequential damages.
• Personal injury, property damage, or economic loss resulting from the suppressor’s use or inability to be used.

Jurisdiction

This warranty is governed by South Dakota law. Any disputes related to the warranty will be resolved in South Dakota courts.

Why Choose Echo Zulu Defense?

Our warranty is more than a promise—it’s a reflection of our commitment to you. Here’s why our warranty stands out:

• Comprehensive Coverage: We cover manufacturing defects and offer resolutions for accidental damage.
• Fairness and Flexibility: Each claim is handled on a case-by-case basis to ensure fairness.
• Support You Can Count On: Our team is here to assist with maintenance, repairs, and questions.

Final Thoughts

Echo Zulu Defense’s Limited Lifetime Warranty ensures that your suppressor investment is protected for years to come. By understanding the warranty terms, exclusions, and maintenance responsibilities, you can enjoy peace of mind knowing that we’ve got you covered. For any questions or to file a claim, contact us at rma@echozuludefense.com.

Invest with confidence—your suppressor is backed by a company committed to your satisfaction.